AI shopping assistance and support for ecommerce

Help shoppers buy. Resolve what comes next.

Answer pre-purchase questions and automate repetitive post-purchase requests. From order tracking and cancellations to refunds and exchanges. Your policies. Your workflows. Your team in control.

Book a demo See how it works

Absliq AI

I need a lightweight backpack for work that fits a 15-inch laptop.

Before purchase

Absliq Shopping Assistant

Help shoppers understand products, compare options, and get store-specific answers before they buy using your product catalog and policies.

Use it for: Product questions · Comparisons · Recommendations · Sizing · Compatibility

Shopping Assistant page

After purchase

Absliq Support Agent

Automate repetitive customer requests after purchase including order tracking, cancellations, returns, refunds, address changes, and more.

Every request follows your rules, performs only permitted actions, and hands off to your team when needed.

Use it for: Order tracking · Cancellation · Returns · Refunds · Exchanges · Address changes

Support Agent page

How it works

From any customer request to the right resolution

Connect your systems, define the rules, and let Absliq handle the request with your policies in control, and a human when needed.

Absliq Support Agent

Configured by you

Rules

Understand the request and apply your business rules.

Verify the customer
Fetch order history
Check the return window
Route the operation

Guardrails

Keep responses safe, accurate, and within policy.

Identity verification
Policy enforcement
Fraud & risk checks
Escalation criteria

Actions

Take the next step across your systems.

fetch_order_api()
create_return_request()
ask_follow_up()
handoff_to_agent()

Ticket resolvedAnswer sent to the customer

Clarifying questionAsk for missing information

Assign to human agentEscalate with full context

Customer conversations from your existing stack

Recorded from every interaction

Support operations

Operations, as workflows

Each request type is a short path: find the record, check the rules, then act or hand off.

Tracking

Active

Where is my order?

Let customers check their order status in seconds.

Find order
Get order number or email
Check status
Look up latest events
Share update
Provide tracking and delivery info
Resolve
Answer or escalate if needed

Example conversation

Where is order NL-1842?

Your order NL-1842 has been shipped and is in transit. Last recorded event: departed origin facility.

Order update shared

Customer gets the latest tracking status. No manual lookup needed.

Returns

Active

Start a return or exchange

Open a return when the item is eligible. A refund is a later step.

Find order
Order, item, and reason
Check window
Window, condition, method
Start return
Eligible request, not a refund
Resolve
Label or hand off exceptions

Example conversation

I would like to return the jacket from my last order.

You're within the 30-day window, so I've started the return. The refund goes through after we receive the jacket.

Return started

Eligible return is in the store's process. Refund is not issued here.

Cancellations

Active

Cancel an order

Stop an order before it leaves, when policy still allows it.

Find order
Order still in the store
Check status
Packed or already shipped?
Cancel
Only while still allowed
Resolve
Confirm or explain why not

Example conversation

Please cancel order NL-1904. I ordered the wrong size.

It's already on its way, so I can't cancel it from here. I'm passing this to a teammate.

Passed to a teammate

Shipped orders are not cancelled here. A human takes the next step.

Refunds

Active

Check refund status

Report payment state. A request is not approval or settlement.

Find request
Order and payment record
Check rules
Policy, capture, approval
Report status
Requested, pending, or settled
Resolve
Submit only when authorized

Example conversation

Has my refund for the jacket gone through?

A refund hasn't been sent yet. It needs a quick review from the team. They'll take it from here.

Queued for approval

No payout assumed. Amounts over the sample limit go to a reviewer.

Warranty

Active

Coverage and claims

Route coverage questions. A claim is not a pre-approval.

Capture claim
Product, issue, and proof
Check coverage
Period and exclusions
Route claim
Opened, not decided
Resolve
Next step or specialist

Example conversation

The zipper on my pack failed after six weeks. Is it covered?

It's inside the 12-month manufacturing-defect coverage. I've opened a claim. The team will confirm the outcome.

Claim routed

Coverage is explained and the claim is queued. Outcome is not decided here.

Address

Active

Update shipping address

Change destination while the order can still move.

Find shipment
Order not yet in transit
Check cutoff
Packed or already moving
Update
Write the new address
Resolve
Confirm or explain the lock

Example conversation

Please ship order NL-1904 to my office instead.

The courier already has the parcel, so I can't change the address from here. I'm handing this to a teammate.

Passed to a teammate

In-transit parcels are not rewritten here. A human takes the next step.

Fraud review

Active

Review a suspicious order

Flag risk signals for review. Signals are not proof of wrongdoing.

Flag order
Signals, not proof
Review risk
High-value or mismatch
Hold or ask
No silent cancel as guilt
Resolve
A reviewer decides

Example conversation

I did not place this order. Please cancel it and refund me.

I've flagged order NL-2011 for review. Nothing has been cancelled or refunded yet. Someone will follow up.

Queued for review

The case is in a review queue. Nothing is cancelled or refunded yet.

Control

Your policies. Your team in control.

Turn any customer request into the right resolution with your rules and a human when needed.

Customer request

Your policies

Needs info

Auto resolve

Handoff to human

1
Capture request
From chat, email, social or your existing tools.
2
Apply your rules
Use your policies and data to decide the next step.
3
Take action
Resolve automatically or gather missing info.
4
Handoff when needed
Your team steps in with full context.

Human handoff

When a human should take the case

If identity is incomplete or a rule requires approval, Support Agent should stop. The handoff carries the issue, checks, actions, result, and next step not a blank ticket.

Issue capturedNo details lost
Checks attachedFull context included
Next step includedClear path forward

Handoff summary

Case HS-441 · Returns

Illustrative demo

Issue10:14 AM: Customer wants to return the Northline Waxed Jacket from order NL-1842.
Checks10:14 AM: Email on the message does not match the email on the order. Identity incomplete.
Actions10:15 AM: None. No return request was created.
Result10:15 AM: Case queued for a returns specialist with the failed check attached.
Next step10:15 AM: A human confirms identity, then decides whether a return can start.

Integrations

Plug into the stack you already run

Absliq already integrates with the messaging apps, CRMs, ticketing tools, voice paths, and store platforms you use. Plug in the accounts you already have. You don't rebuild your stack.

See every connection

Secure integrationsWorks with your existing stack

Questions merchants actually ask

What does Absliq actually do?

Absliq is two products for ecommerce brands. Shopping Assistant helps shoppers understand and compare products before they buy. Support Agent handles post-purchase requests using operations you configure with your rules, permitted actions, and human handoff.

Is this a helpdesk or an outsourced support team?

No. Absliq is software for your store, not a CRM replacement pitch and not a staffing agency. Support Agent does not claim to replace a full helpdesk inbox.

If a return is started, has the customer been refunded?

Not necessarily. A return request, refund approval, refund submission to the payment processor, and settlement are different states. Closing a conversation is not proof that money moved.

Do you support Shopify and WooCommerce?

Yes. Shopify, WooCommerce, Magento, BigCommerce, and custom APIs plus WhatsApp, Instagram, CRMs, ticketing tools, and voice. You plug in the accounts you already use.

What happens when the assistant cannot complete a request?

It should stop, explain what is missing or not permitted, and hand the case to your team with the checks already run. Privileged actions require authorization and confirmation.

Are the conversations on this website running on my catalog?

No. They are illustrative demos with sample data so you can see the shape of a shopping question or a return request. A demo walkthrough uses your store context.

Book a demo

We will walk through shopping assistance, a support operation, handoff, and plugging Absliq into the stack you already run.

Book a demo

Help shoppers buy. Resolve what comes next.

Absliq Shopping Assistant

Absliq Support Agent

From any customer request to the right resolution

Absliq Support Agent

Rules

Guardrails

Actions

Operations, as workflows

Where is my order?

Start a return or exchange

Cancel an order

Check refund status

Coverage and claims

Update shipping address

Review a suspicious order

Your policies. Your team in control.

Capture request

Apply your rules

Take action

Handoff when needed

When a human should take the case

Handoff summary

Plug into the stack you already run

Messaging apps

CRM

Ticketing

Voice

Store platforms

Questions merchants actually ask

Book a demo